Terms of Engagement

Please note these are general terms and conditions. When signing on with TBC Solutions Pty Ltd t/as Tilt Bookkeeping, you will be issued with an engagement letter detailed to your specific package.

Purpose, Scope and Output of the Engagement

Tilt Bookkeeping will provide bookkeeping services as per the package you have signed up for.

TBC Solutions Pty Ltd t/as Tilt Bookkeeping will provide the Services to you in accordance with the relevant professional and ethical standards. The details of the services provided will be issued to clients prior to undertaking any work. 

The first invoice will be issued upon signing of this agreement, and subsequent invoices will be issued weekly from this date. Invoices must be paid within 7 days of issue. Failure to pay each invoice in full risks termination of this agreement.

By entering into this engagement, you agree to forever indemnify and hold harmless TBC Solutions Pty Ltd t/as Tilt Bookkeeping from and against any loss, cost or expense resulting in your activities related to this engagement.

TBC Solutions Pty Ltd t/as Tilt Bookkeeping does not provide taxation advice outside of BAS services. If you are a client of BerryCA, this advice will be given through this entity. If you are not a client of these entities then you can engage these entities to provide you with taxation advice or seek your own.

Period of Engagement

This engagement starts on and is valid until it is ended by mutual agreement or superseded by a newer engagement. You or we may agree to vary or terminate this agreement at any time without penalty provided 28 days notice is given and the Notice of variation or termination must be given in writing. In addition, we may terminate this engagement on reasonable notice if any of the following circumstances occur:

● You fail to pay our accounts on time;

● You fail to provide us with requested information

● You fail to provide us with adequate instructions;

● Your instructions involve acting contrary to the interests of another client;

● A conflict of interest has arisen, or it is not appropriate for us to continue to act on your behalf;

● For any other reasonable and just cause.

In addition to our other rights, upon termination you will be required to pay our charges for work done, and for any expenses incurred up to the date of termination together with our reasonable costs and expenses incurred in connection with the early termination of this engagement.

Termination of this engagement is without prejudice to any rights that may have accrued before termination. The Terms and Conditions of this agreement which expressly or by implication are intended to survive its termination or expiry will survive and continue to bind the parties

Ownership of Documents

All original documents obtained from the client arising from the engagement shall remain the property of the client. However, we reserve the right to make a reasonable number of copies of the original documents for our records.

Client Responsibilities and Warranties

In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required to provide the Services; as allowed for by law; or with your express written consent.

You agree that we are entitled to rely on the accuracy and completeness of any information you provide us under this agreement and in order to provide our services to you. Tilt Bookkeeping accepts no liability or responsibility for any loss, damage, claim or expense that you may suffer as a result of you providing us with inaccurate, incomplete, incorrect out of date or untimely accounting records, particulars or information, and you waive and release us from any and all such liability.

You agree to pay Tilt Bookkeeping the Fees in accordance with the Billing Schedule set out in this agreement.

You warrant that you have not relied on any representations or warranties made by Tilt Bookkeeping in respect of the Services which have not been expressly set out in this agreement.

Confidentiality

In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required to provide the Services; as allowed for by law; or with your express written consent. If you are a client of Tilt Business Coaching and/or BerryCA, by entering this engagement you give consent to provide information from your Xero file and or tax return to Tilt Bookkeeping as and should the need arise. Tilt Bookkeeping has taken all available measures to ensure the security and privacy of your data is protected and follows the notifiable data breaches scheme as outlined in the Privacy Act 1988.

Force majeure

Neither party will be liable to the other for any delay or failure to fulfil their obligations under this agreement if that delay and/or failure arises from causes beyond their control, including but not limited to fire, floods, acts of God, acts or regulations of any government or supranational authority, war, riot, terrorist activities, strikes, lockouts and industrial disputes.

Electronic Communications

You agree that we will communicate with each other by electronic means such as e-mail, SMS etc. We and you each recognise that e-mail and the internet are inherently insecure and that emails and data can become corrupted, are not always delivered promptly (or at all) and that other methods of communication may be appropriate. In addition, the internet is prone to viruses. We and you each recognise these hazards and so each of us will be responsible for protecting our own systems and interests and neither of you nor we will be responsible to the other on any basis for any loss or damage in any way arising from the use of electronic communication.

Invoicing and Payment

The first invoice will be issued upon signing of this agreement, and subsequent invoices will be issued weekly from this date. Invoices must be paid within 7 days of issue. Failure to pay each invoice in full risks termination of this agreement. By entering into this engagement, you agree to forever indemnify and hold harmless Tilt Bookkeeping from and against any loss, cost or expense resulting in your activities related to this engagement. We will submit our invoices as indicated herein.

If an extension of our services is requested, we will discuss our fee arrangements at that time. If you choose one of these additional services, a separate engagement letter will be provided. These services will be billed separately.

We reserve the right to suspend our services or to withdraw from this engagement in the event that any of our invoices are deemed delinquent. In the event that any collection action is required to collect unpaid balances due to us, you agree to reimburse us for our costs of collection, including lawyers fees.

Privacy Act

We may collect Personal Information about your representatives, your clients and others when we provide services to you. If we do, you agree to work with us to ensure that we both meet the obligations that we each may have under the Privacy Act 1988 (Cth) (as amended) (Privacy Act). The obligations may include notifying the relevant person to whom the personal information relates who we are and how we propose to use their personal information. Where you have collected personal information, you confirm that you have collected the personal information in accordance with the Privacy Act, that you are entitled to provide this personal information to us and that we may use and disclose the personal information for the purpose/s we provide our services to you. We will handle personal information in accordance with the Privacy Act.